Terms & Conditions

These terms and conditions do not affect your statutory rights as a consumer.

No contract will subsist between you and Silver Oak Coffee Ltd (08565497) hereinafter referred to as ‘Silver Oak Coffee’, for the sale by it to you of any product unless and until Silver Oak Coffee accepts your order by email confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Silver Oak Coffee sends the email to you regardless of whether or not you receive that email.

Items cannot be bought for resale without prior permission. Silver Oak Coffee reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place.

Silver Oak Coffee also reserves the right to cancel any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing the order the consumer is bound and contracted to complete the sale unless Silver Oak Coffee decides otherwise.

Refund Policy

We want you to be happy with your purchase. If you are not happy for any reason we want to know why and will do all we can to put things right. That was the genuine promise now the legal bit. If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under The Sale of Goods Act 1979, is a refund. Also, where a consumer exercises their cancellation rights,  a refund will be given within 30 days of their cancellation.


Customers can expect to receive their delivery within 10 days of placing their order for stock items, though in most cases orders will be dispatched within 48 hours, or in the case of fresh coffee within 24 hours of the next roasting day. Orders for commercial equipment items will be discussed with the customer as these are often made to order. If for any reason we are unable to adhere to our standard delivery service we will inform the customer and offer a refund. Delivery prices are quoted at checkout and are calculated on weight.

Cancellation Rights

The customer has the right to cancel an order as required by the Distance Selling Regulations but this does not include beans that have been ground to the customers requirements. The customer also has the right to cancel their order without giving a reason. The cancellation period ends on the expiry of 7 working days beginning on the day after the goods are received. The customer can be asked to pay for the cost of returning the goods. Items must be returned in the condition they were sent and be unopened. Roasted coffee is excluded from these terms at it is classed as perishable goods.

Online Vouchers, Coupons and Gift Codes

  • Online use only. One use per customer unless otherwise stated.
  • Customer must be registered with the website and logged on to use.
  • Online Gift Codes expire after one year.
  • There is no minimum order amount but if less than the amount shown is spent, the remaining amount is lost.
  • Gift codes can be used for any Silver Oak product or service.
  • Gift codes do not have to be used by the named person.
  • If a gift code is corrupted, the value is lost.

To be used in exchange for goods only. No monetary value.

Gift Cards for use at retail outlets

  • Gift cards can only be used at retail outlets and cannot be not be used online.
  • Gift cards expire after one year.
  • Gift card number and amount will be recorded on the retail outlet EPOS and the full amount does not have to be used in one go.
  • Gift cards can be used for any Silver Oak product or service.
  • If a gift card is lost or damaged so the code cannot be read, the value of the gift card is lost.
  • The gift card needs to be present to access the credit on EPOS, it does not need to be used by the person named on the card.

To be used in exchange for goods only. No monetary value.